Kristina Evey
NOVEMBER 13, 2014
The POSITIVE Impact of Customer Service… I typically let you know how much poor customer service is COSTING your company. So, here’s the low down… 70% of customers cite the MAIN reason they stop doing business with a company is ONLY because of how they were treated. – McKinsey.
Service Untitled
SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.
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Playvox
SEPTEMBER 1, 2021
Focused on serving the needs of customers, helping them solve problems, teaching them how to use products, and answering their questions, customer service agents are central to business growth and effective operations. The Future of Customer Service Channels is Now. Every day, more than 2.5
CSM Magazine
SEPTEMBER 21, 2016
So why then would government care about providing good customer service? Probably one of the most poignant examples of government customers exclaiming that they are fed-up with poor customer services was the fervor earlier this year with the Transportation Services Administration (TSA). For the U.S.
Service Untitled
JULY 3, 2012
Wachovia turned into Wells Fargo in March 2011. They also promised to have more in-house personnel to assist customers and to become more efficient. So how can Wells Fargo and other institutions or businesses become more customer service friendly? Train customer service agents better. photo by: prayitno.
Natalie Petouhof
SEPTEMBER 1, 2016
Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Think about it. From one mistake, a company’s reputation can be smeared all over the internet.
Kayako
OCTOBER 29, 2015
In this post, I’ll walk you through the recent history of customer service, showing you why some companies have chosen to outsource their support teams, (not to be confused with offshoring which is when the work is done overseas but still remains part of the business), and others prefer to keep them in house.
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