Poor customer service results in long term brand damage

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American Express Global Customer Barometer, a survey conducted in ten countries examined the public attitudes and preferences of consumers toward customer service. Just think about the effects of poor customer service on our own shores and how easily bad news spreads so quickly.

Passengers on JetBlue angry over poor customer service

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The situation already reeks of terrible customer service, but the airline industry often has their own particular spin on egregious situations which somehow is supposed to explain any and all miserable experiences passengers are forced to endure – of course for the sake of our safety.

Service Untitled» Blog Archive » Impact of poor customer service.

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Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service.

Using mistakes to make memorable moments for your business

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There’s more to building a business than advertising, yet how many organizations spend more of their budgets on marketing and attracting new customers, while neglecting the importance of maintaining current customers and making sure their needs have been met?

Back to the basics for customer service

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Is it really poor customer service or do we as consumers expect too much? Do people really boycott businesses and restaurants the first time we feel we are treated poorly? I’m looking forward to a great year of customer service.

Shadow customer service

Very Best Service

So much effort is being deployed on customer service design that it becomes nearly impossible for individuals to be themselves. The rule books, the scripts, the do''s and don''ts mean that at best the modern customer service company executive is a shadow of himself.

A difference of perception when dealing with customers

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Maybe it’s just a coincidence associated with moving that brings me to wonder how customer service representatives relay their particular war stories of having to deal with difficult customers?

The customer is enraged

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So why are so many people so dissatisfied with customer service ? Jack Abelson, a retail industry consultant called customer service “abominable.&# According to the study, 64 percent of customers left a store because of poor customer service.

The great debate on handling customer complaints

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As customers we want to choose the companies we do business with based on personal recommendations, reviews, and past performances. The customer service agent was polite and helped me to plan what I would need and arranged the install date for a few weeks from now when I moved.

Don’t hold back AT&T customer service agent

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Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive.

Customer Service – The POSITIVE Impact

Kristina Evey

The POSITIVE Impact of Customer Service… I typically let you know how much poor customer service is COSTING your company. A 2% increase in customer retention has as much of an impact on your bottom line as cutting costs by 10%.

Evolution of the support rep: from outsourced to in-office

Kayako

The customer support rep role has travelled the world and back. Customer service was one of these areas. His outsourced hires were acting directly as customer support reps for his old business BrainQUICKEN. A customer had an item held at customs.

Customer Experience: The Golden Ticket to The Billion Dollar Club [INFOGRAPHIC]

ProProfs Chat

The importance of customer experience is something that cannot be stated enough. When recommending or giving reviews about a place or service, we remember the ones that provide exceptional service, positive or negative. The Importance of Customer Experience.

Calling CEOs to read emails from your customers and learn about your own business

Helen Dewdney

What happens when CEOs read emails from your customers and learn about your own business. You may well be an overworked CEO but when CEOs make corresponding with customers part of their work routine it can be extremely beneficial to business. I want to see what customers are saying.

How to improve customer service in the digital world

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Wachovia turned into Wells Fargo in March 2011. They also promised to have more in-house personnel to assist customers and to become more efficient. So how can Wells Fargo and other institutions or businesses become more customer service friendly?

ROI of Social Customer Service: How to Calculate It and Create a Strong Business Case

Natalie Petouhof

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. How to Calculate Social Customer Care ROI.

ROI 56

What Motivates Government to Provide Better Customer Service?

CSM Magazine

So why then would government care about providing good customer service? Forrester Research recently released its 2016 Customer Experience Index , and once again government still finished last across the 21 industries, with ratings falling between “very poor” to “ok.”