ShepHyken
SEPTEMBER 10, 2021
A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. . Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ).
CX Journey
MAY 3, 2016
The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. Best practices and customer stories are shared regularly with employees.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Gainsight
OCTOBER 23, 2019
Experimenting with different category labels, I settled on eight labels that were inclusive of all the tools on my list: Customer Success Platforms. Communication/Customer Engagement. CSAT/Feedback/NPS. Me: “Building a market map for customer success software so we can share the list of tools that we made for ourselves.”.
SurveySparrow
SEPTEMBER 29, 2020
That is why we’ve picked out five of the best customer support examples that you can learn from. . 5 Real-Life Examples of Great Customer Support. The brands that get good customer feedback are the ones that care. And caring is both good for your customers and good for business. I don’t believe it.
Bob Hayes
FEBRUARY 2, 2015
Some companies might adopt the practice of sharing customer feedback results company-wide, other companies might limit sharing to the executive team. Some companies might use customer feedback to set company strategy while other companies might rely strictly on financial metrics to guide their strategy.
Kustomer
SEPTEMBER 3, 2020
Depending on the problem or the customer, they could communicate their issues through a variety of channels in a variety of different points of the journey. The customer is always going to give feedback and voice their opinions of their customer experience, whether through company channels or on their own.
Experience Matters
APRIL 7, 2015
In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. Nominees are rated based on their capabilities, results, and client feedback. The result: happy, loyal customers. This year’s crop of candidates was quite competitive.
Expert insights. Personalized for you.
102 
Let's personalize your content