Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service.

Social Media 52

Social Media Government Customer Care Transportation 52

Lithium

AUGUST 3, 2022

Today with the widespread use of various social media, this task is even more challenging. Khoros] Does automation exceptionally well, it's effortless to use, and it's elementary to get people who are not digital experts, social media experts, or even customer care experts to see and understand the value of what's going on.

ROI 52

ROI Marketing Social Media Advertising 52

Magellan Solutions

JUNE 30, 2019

We already have our laptops and our chunky personal computers back then; but in the very first month of 2010, we saw how this piece of technology dramatically shifted our lives. This lifestyle introduced a brand new form of media — social media. The rise of the technological revolution. Tough job, right?

Social Media 40

Social Media First Call Resolution Groups Technology 40

Russel Lolacher

JUNE 29, 2021

World Social Media Day is here again, providing a great opportunity to inform and educate your own public sector organization about what its social media efforts do to benefit them and their audience: the public. An Overview of your Social Brands. Those benefits? Breakdown the Benefits. line staff receive. .

Social Media 98

Social Media Infographics Travel Government 98

Service Untitled

JULY 7, 2010

Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers. At a local.

Customer relationships 43

Customer relationships Hospitality Social Media Customer Satisfaction 43

Magellan Solutions

JULY 5, 2021

Eastvantage is a Euro-Filipino outsourcing firm that offers the following service to SMEs: Customer Care Support. Their main advantage is their ability to effectively connect human and digital factors to produce an exemplary result for their partners. Social Media Experts. TAiO Connect. Data Scientists, .

Call Center 40

Call Center Company Omni-Channel e-support 40

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147