Eptica

JUNE 20, 2018

Date: Wednesday, June 20, 2018 Author: Pascal Gauvrit How AI-based self-service can transform the customer experience. hours per day online , up from just 3 hours in 2009. hours per day online , up from just 3 hours in 2009. However, not all self-service systems deliver the same experience.

Self Service 58

Self Service Customer Experience Knowledge Base Consumers 58

TechSee

DECEMBER 5, 2017

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

CSM Magazine

DECEMBER 5, 2017

Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Technology related to voice recognition will be most impactful in 2018. In relation to customer service, technologies like AR and VR will not be as impactful in 2018. Self Service.

Self Service 80

Self Service Customer Service Gamification CRM 80

ShepHyken

FEBRUARY 8, 2021

(Fast Company) As we witnessed in the 2009 downturn, if companies react quickly and organize themselves well, there are many opportunities to be gained from this crisis. It proved to be, for many businesses, an accelerator of new processes and adaption of technology/innovation.

Customer Service 97

Customer Service Self Service B2B Retail 97

Education Services Group

FEBRUARY 3, 2021

inSided’s cutting edge technology makes them an ideal partner for us,” noted ESG CEO Michael Harnum. Through a combination of customer community, knowledge base, and product feedback features, inSided enables customer engagement, self-service support, discussion, and idea generation.

Customer Success 52

Customer Success Self Service Knowledge Base Consulting 52

CSM Magazine

FEBRUARY 7, 2023

We saw this in the last big recession spanning 2007-2009. Looking ahead this year, I think we’re going to see a very broad diversity of customer service strategies. Others who learned from the past will continue to invest in new CX technologies. Unleash the chatbot! The customer was often abandoned, left feeling disappointed.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Cathal is an engineer who loves applying emerging technology to solve everyday problems.

Self Service 64

Self Service Chatbots Contact Center Policies 64