Retently
MARCH 23, 2023
Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.
ShepHyken
MAY 26, 2017
seconds in 2009! A couple of years ago, these metrics had a proclivity towards transactions and sales. Net Promoter Score (NPS). The Net Promoter Score needs no grand introduction. Customer Satisfaction score (CSAT). Customer Effort Score (CES). seconds in 2008 with a mind boggling 19.19
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Clarabridge
JULY 18, 2018
In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.
Gainsight
DECEMBER 6, 2018
It’s a tale as old as time—well, as old as, like, 2009 maybe. But it is the reality of too many post-sales organizations. Splunk thinks about this journey as a pathway from adoption to outcomes, and tracks it using two core score: Adoption and Health. That’s never going to change. Align your teams.
Comm100
NOVEMBER 27, 2017
That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products. Here’s what they found : “As the President begins to outline the prank and how seriously he is taking the issue, the score shoots to the top of the “believability” scale.
Comm100
NOVEMBER 13, 2022
Overall, satisfaction among live chat interactions is exceptionally high, with an average live chat CSAT score of 4.3 In a live chat environment, surveys can be established post-chat to capture things like ratings and comments, or more defined metrics like a Net Promoter Score. Founded: 2009. in 2021. .
ClearAction
NOVEMBER 16, 2023
Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. The NPS ® System advocates VoC managers’ efforts in engaging Promoters, Passives, and Detractors. So, what does it mean?
Expert insights. Personalized for you.
102 
Let's personalize your content