Comm100
FEBRUARY 1, 2023
By providing a fast and convenient digital channel, live chat is uniquely suited to meeting the needs of today’s students. With schools needing to do more to both attract and retain students, meeting students on their terms has become a necessity to remain competitive. CHAPTER 2 Why is higher education adopting live chat?
Retently
MARCH 23, 2023
Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
AUGUST 9, 2016
These practices, metrics, and related customer-originated service scores were recognized in 2016 as “one of the most advanced customer service efforts in the federal government” by NextGov. Close the loop with them — whether that’s in an official meeting or in an elevator discussion. This past year?
Comm100
NOVEMBER 13, 2022
Overall, satisfaction among live chat interactions is exceptionally high, with an average live chat CSAT score of 4.3 In a live chat environment, surveys can be established post-chat to capture things like ratings and comments, or more defined metrics like a Net Promoter Score. Founded: 2009. in 2021. . Founded: 2007.
Customers Rock!
APRIL 14, 2010
We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. You can listen to the 12-minute segments here (Segment 1) , here (Segment 2) , and here (Segment 3).
ClearAction
NOVEMBER 16, 2023
Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. The NPS ® System advocates VoC managers’ efforts in engaging Promoters, Passives, and Detractors. So, what does it mean?
Comm100
NOVEMBER 27, 2017
That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products. Here’s what they found : “As the President begins to outline the prank and how seriously he is taking the issue, the score shoots to the top of the “believability” scale.
Expert insights. Personalized for you.
229 
Let's personalize your content