2009 Culture Effort Score Meeting 
Comm100
NOVEMBER 27, 2017
That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products. Here’s what they found : “As the President begins to outline the prank and how seriously he is taking the issue, the score shoots to the top of the “believability” scale.
SurveySensum
JULY 14, 2020
Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She strongly believes that corporate culture and employee experience directly impact customer experience. Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM).
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Customer Bliss
AUGUST 9, 2016
These practices, metrics, and related customer-originated service scores were recognized in 2016 as “one of the most advanced customer service efforts in the federal government” by NextGov. Close the loop with them — whether that’s in an official meeting or in an elevator discussion. This past year?
ClearAction
OCTOBER 1, 2018
Artificial intelligence, digitalization, emerging technologies, the sharing economy, and other trends won’t solve what’s shown in these studies: “Only 20% of companies scored 9-10 for seeing a Return on Investment, with a significant 14% of companies scoring 0-2. The best-performing CX (Disney, Virgin, etc.)
ClearAction
NOVEMBER 16, 2023
Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. The NPS ® System advocates VoC managers’ efforts in engaging Promoters, Passives, and Detractors. So, what does it mean?
CX Workout - Ideas Blog
DECEMBER 22, 2020
Early in 2020, as the country began to quarantine, our emotion algorithm detected an increase in gratitude across our CX related research efforts. Below are the collective NPS scores for the brands that went above and beyond and the brands that let people down. Too often the stimulus checks were simply not enough to make ends meet.
West Monroe
NOVEMBER 29, 2021
American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Pressure to always be “on” can be a result of workplace culture and individual managers. But this situation didn’t just come about during the pandemic. What might that look like?
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