Russel Lolacher
AUGUST 30, 2018
In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Talk to a customer service agent. Live Chat, email, social media, phone call, she didn’t care. Be proud to talk to your customers. Computers however, were a totally different beast. Her solution?
Russel Lolacher
AUGUST 30, 2018
In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Talk to a customer service agent. Live Chat, email, social media, phone call, she didn’t care. Be proud to talk to your customers. Computers however, were a totally different beast. Her solution?
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ShepHyken
JANUARY 5, 2018
No multi-channel support: This goes back to knowing your customers and what they like. Not all customers like to communicate the same way, especially when there are multiple ways to engage. How text messaging creates instant customer service. It’s really instant customer service. There’s one that is missing. The takeaway.
ShepHyken
JULY 11, 2022
(Customer Experience Magazine) Developing new approaches to measurement is a priority for businesses that want to drive agile decision making. Journey measurement, for example, can provide insights that allow companies to optimise the customer journey in real time. This time, the focus is on the customer support center.
Chattermill
SEPTEMBER 11, 2019
A lesson that is applicable across verticals, for example, your customer’s expectations of what constitutes an excellent customer experience has shifted radically. Netflix, Amazon and Spotify have trained us to expect a smooth customer journey with little to no friction. Netflix keep customers engaged.
transcosmos Information Systems
NOVEMBER 6, 2018
Not just in terms of design, but also in feasibility and packaging, Apple obsesses over the smallest of details and studies the customer journey exhaustively, making sure that it will provide the best possible experience. That is why the company knows how to handle and respond to complaints and negative stories about them.
Comm100
NOVEMBER 13, 2022
For customers, omnichannel means being able to reach out however they want, from any device. Whether it’s with live chat, SMS, social media, or email, customers can reach out and receive the same great experience. . Providing excellent support across all channels is key because customers hate waiting for a response.
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