Lumoa

AUGUST 5, 2022

The Impact of Global Events on the Retail Industry. Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. Not only this, but the next-generation customer insights platform lets you visualize the voice of the customer (VoC) and how it changes over time.

Retail 208

Retail Feedback Trends Consumers 208

Retently

JULY 28, 2023

A short definition of the CXO position describes it as being responsible for managing the business relationship with its customers throughout the entire customer experience journey. According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization.

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

ClearAction

OCTOBER 25, 2022

What’s the point of customer experience management, ultimately? To maximize value to customers, employees, partners, and investors. How can customer experience management achieve this? In fact, technology deployment requires full-time management. How is value maximized?

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

Forrester's Customer Insights

OCTOBER 8, 2021

Founded in 2009, OneLogin is an established pure-play IDaaS vendor that primarily serves midmarket enterprises, with a unified platform for employees, partners, and customers and has raised over $170 million in venture financing. The OneLogin acquisition is the latest event in […].

Customers 26

Customers Trends Management 26

Forrester's Customer Insights

MAY 18, 2018

Back in 2009, Forrester launched its first customer experience forum. We picked New York as the location because for years we’d put on a financial services event there, and we knew that our attendees from the banking, brokerage, and insurance industries all had CX on their minds.

Banking 22

Banking Insurance Financial Return on Investment 22

Gainsight

OCTOBER 23, 2019

But, could thinking about customer success software as a category be leading us down the wrong path? If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. Here’s why.

Software 60

Software Customer Success Tools Customer Centricity 60

Retently

OCTOBER 19, 2018

A short definition of the CCO position describes it as being responsible for managing the business relationship with its customers. The CCO’s influence reaches across call centers, marketing, sales, billing, customer support, and other areas where a customer-centric approach is necessary.

Chief Customer Officer 90

Chief Customer Officer Customer Centricity Call Center Metrics 90