ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. Clearly, it’s not yet enjoyably easy for customers to participate in VoC. Another hindrance to manager participation is VoC reporting.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

Comm100

NOVEMBER 13, 2022

Denny Michaud, Customer Relations Manager, Canadian Blood Services . In this way, chatbots also help organizations manage high volumes of support. A chatbot provides unlimited additional capacity, helping teams manage in peak periods. Tangerine Telecom experienced this when they adopted Comm100 Chatbot.

Tools 195

Tools Customer Service Tips Omni-Channel 195

C Space

JANUARY 18, 2021

At the start of the pandemic, through our Customer, Now study, we observed that the status of supermarkets had become elevated to that of a “fifth emergency service” in the minds of consumers. One customer put it best when they said: “We are in dire emergency status. It’s a people store, not just a customer-based company.

Engagement 116

Engagement Apparel Financial Automotive 116

ShepHyken

OCTOBER 5, 2018

A study from 2009 in the journal Psychology & Marketing revealed that when people cannot easily determine which option is preferable, they are more likely to leave a store empty-handed. Rent the Runway has built their company culture into their customer experience, which helps them build strong relationships with millennial shoppers.

Consumers 85

Consumers Brands Retail Culture 85

Waypoint Group

OCTOBER 17, 2019

Reciprocity strengthens customer relationships while increasing CSM team productivity by 50%+. Founded in 2009 by Ken Lynch, Reciprocity is based in San Francisco. Its hosted GRC solution, ZenGRC, helps compliance and audit managers go beyond spreadsheets to better execute their enterprise programs.

Customer Engagement 40

Customer Engagement B2B Engagement NPS 40

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. Another example is Temkin Group’s 2018 Customer Experience Competency and Maturity Assessment. Here’s why: CXM Status Quo.

Customer Experience 63

Customer Experience Effort Score ROI Study 63

Amity

SEPTEMBER 7, 2016

Can you give us a brief overview of Customer Success at HubSpot, and of your responsibilities? I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. When I first joined the company, we had about a hundred or so employees and around a thousand customers. It’s been incredibly important.

Customer Success 0

Customer Success Groups Customers Metrics 0