ClearAction
JULY 20, 2023
Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. You’ll know how in just 3 hours, in self-paced or live e-consulting.
Comm100
NOVEMBER 13, 2022
This meant a shift away from efficiency metrics towards agent wellbeing. When integrated with every digital channel, including resources like a knowledge base and CRM, omnichannel can put more information at an agent’s fingertips and reduce the monotony of continually searching for answers to common problems. Founded: 2009.
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Esteban Kolsky
APRIL 22, 2015
The year was 2009 – eons ago in today’s fast paced world. Later, we began to accumulate transactional data from CRM and similar systems, and we sought to learn about our customers by using analytical CRM in all this transactional data.
Clarabridge
MARCH 2, 2017
Some companies use metrics creatively. In 2009 as social media took hold, a new category emerged: “A person like yourself”. A single score is more of a comfort blanket than it is a metric. Are you measuring for your benefit or are you genuinely looking for ways to stay ahead by improving the customer experience?
Clarabridge
MARCH 2, 2017
Some companies use metrics creatively. In 2009 as social media took hold, a new category emerged: “A person like yourself”. A single score is more of a comfort blanket than it is a metric. Are you measuring for your benefit or are you genuinely looking for ways to stay ahead by improving the customer experience?
Helpware
JULY 14, 2017
At the end of every month you receive metrics regarding your customer support. You can even integrate it with your CRM to make things run as smoothly as possible. Furthermore by crowdsourcing their suggestions, they were able to achieve a whopping 375% increase in fourth quarter profits for 2009. Start small.
Amity
SEPTEMBER 7, 2016
I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. Even though we’re a bigger company now, it’s still very much a meritocracy -- everybody, to some extent, has a metric that they are trying to hit, and we are very transparent about people’s metrics and what we are all working on.
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