Daniel Group

SEPTEMBER 23, 2021

Edward Craner, SVP of Strategy and Marketing, HOLT CAT , shares how they have transformed their company with feedback over the past 13 years. So, for some context, I joined Holt in 2008, January of 2008. ” Back then in 2008, we did some studies and we quickly came to the realization that the large customers, fantastic.

Net Promoter Score 98

Net Promoter Score Social Media Feedback Groups 98

ijgolding

FEBRUARY 5, 2018

Linden consulted with many CEOs to determine if a measurement tool like this would be of interest – thankfully the feedback was extremely positive! In 2008, when the tool was being developed, we were very early to market with a concept along these lines. Is it really possible to measure customer culture?

Culture 264

Culture Measurement Customer Centricity Hotels 264

Retently

JULY 28, 2023

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. It was only in 2008 that the Chief Customer Officer position started being recognized as an important role within a company.

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

Michel Falcon Experience

AUGUST 9, 2017

employee engagement strategies to build your business. I was first introduced to Net Promoter Score in 2008 when I was working for 1-800-GOT-JUNK? As of June 2017, their email subject line is “Your feedback is requested.”. Take a look at the body of your emails that you send to your customers requesting feedback.

Net Promoter Score 76

Net Promoter Score Social Media Video Survey 76

Retently

OCTOBER 19, 2018

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. It was only in 2008 that the Chief Customer Officer position started being recognized as an important role within a company.

Chief Customer Officer 90

Chief Customer Officer Customer Centricity Call Center Metrics 90

Wootric CX Blog

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. He has implemented successful CX, VoC, social media and marketing programs and led highly-engaged teams, both co-located and remote around the globe. Angus Yang.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147