West Monroe

FEBRUARY 18, 2024

While today’s rapidly evolving financial landscape has banks focusing on numerous priorities, consumer lending is experiencing significant shifts that demand immediate attention to manage current expenses and position for future growth.

Consumers 52

Consumers Technology Strategy Banking 52

Retently

JULY 28, 2023

If we are to look at the available research, we’d see that – back in 2004 – Forrester Research did a report that showcased how important a more centralized approach to the customer experience is. According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization.

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Circular Edge

FEBRUARY 7, 2023

Goldberg’s advice is based on experience weathering past downturns, like the Dot Com crash and the 2008 Great Recession. For instance, can you shelve skunkworks projects that won’t produce revenue any time soon, renegotiate expensive vendor contracts, or automate time-consuming processes? Learn how to make OKRs work for you.

Management 52

Management Software Competitive Advantage Financial 52

Magellan Solutions

APRIL 2, 2020

To contain the spread of the virus, different countries initiate public health protective measures. The period of recession is accompanied by negative GDP growth, a decline in consumer spending, falling stock markets, and a higher unemployment rate,” economists said. . Consumer confidence and spending drop sharply. from 101.0

Financial 52

Financial Consumers Sales Social Media 52

Retently

OCTOBER 19, 2018

If we are to look at the available research, we’d see that – back in 2004 – Forrester Research did a report that showcased how important a more centralized approach to the customer experience is. According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Call Center Metrics 98

Retently

AUGUST 22, 2018

While customer satisfaction ratings for US airlines have reached a peak not seen in almost 20 years , the industry still lags behind other verticals in delighting its customers. But, despite all the efforts being made, the industry still falls behind in delighting customers and delivering favorable experiences.

Airlines 92

Airlines Customer Satisfaction NPS Net Promoter Score 92