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5 Ways to Manage Through an Economic Slowdown, According to NetSuite’s Founder

Circular Edge

Goldberg’s advice is based on experience weathering past downturns, like the Dot Com crash and the 2008 Great Recession. For instance, can you shelve skunkworks projects that won’t produce revenue any time soon, renegotiate expensive vendor contracts, or automate time-consuming processes? Takeaway 1: Sharpen your business fundamentals.

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All LPOs Must Have ISO 27001:2013

Magellan Solutions

The legal industry now functions more as a consumer-based system. Since 2008, both corporate and private law firms have been quick to adopt outsourcing. That is why information security management systems or ISMS must be in place. Provides a competitive advantage. Important to note that LPO is client-driven.

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All LPOs Must Have ISO 27001:2013

Magellan Solutions

The legal industry now functions more as a consumer-based system. Since 2008, both corporate and private law firms have been quick to adopt outsourcing. That is why information security management systems or ISMS must be in place. Provides a competitive advantage. Important to note that LPO is client-driven.

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Outsourcing as Business Strategy During Recession

Magellan Solutions

During the 2008 Global Recession, Cisco managed to stay afloat during the economic downturn turmoil by downsizing through outsourcing. . In spite of the crisis, Netflix was able to capitalize its creativity and innovation to establish itself as a pioneer in streaming on-demand consumer video. . Beat the competition.

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2022 Banking Outlook

West Monroe

Even before the advent of remote lifestyles in March 2020, the consumer appetite for better digital processes, services and analytics was driving the transformation of bank customer experiences, products, and services. Consumers still want an omnichannel experience. Banks need to balance their digital and analog strengths.

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CX Experts We Love

Wootric CX Blog

A seasoned CX pro, David was with the Global Consumer Insights team at Clorox and Head of Global Research and Brand Strategy at Fitbit before joining the venerable family history and genomics company. Also, LinkedIn has recognized him as one of the world’s Top 150 Business Influencers. Maxie Schmidt. Steven Van Belleghem.

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Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

Joseph Michelli dives into the genius of Starbucks’ success, interviewing baristas and corporate executives and sharing insider stories about how the company has managed to create an experience that benefits workers and consumers alike. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success.