Circular Edge

FEBRUARY 7, 2023

Goldberg’s advice is based on experience weathering past downturns, like the Dot Com crash and the 2008 Great Recession. For instance, can you shelve skunkworks projects that won’t produce revenue any time soon, renegotiate expensive vendor contracts, or automate time-consuming processes? Takeaway 1: Sharpen your business fundamentals.

Management 52

Management Software Competitive Advantage Financial 52

NetBase

AUGUST 26, 2020

Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight. First Movers are brands that gain a competitive advantage , being the first to bring a new product or service to market. Amazon & Ebay Stories.

Marketing 81

Marketing Trends Banking Competitive Advantage 81

ShepHyken

MAY 26, 2017

Companies that track and measure their customer service have a competitive advantage. seconds in 2008 with a mind boggling 19.19 They know when they are doing a great job, and more importantly, they know when they aren’t. Shep Hyken. Usain Bolt bettered his own 200 meters world record of 19.30 seconds in 2009!

Metrics 91

Metrics Net Promoter Score Effort Score Customer Satisfaction 91

Magellan Solutions

JULY 11, 2022

During the 2008 Global Recession, Cisco managed to stay afloat during the economic downturn turmoil by downsizing through outsourcing. . In spite of the crisis, Netflix was able to capitalize its creativity and innovation to establish itself as a pioneer in streaming on-demand consumer video. .

Strategy 40

Strategy Financial Competitive Advantage Resources 40

Magellan Solutions

JANUARY 13, 2021

The legal industry now functions more as a consumer-based system. Since 2008, both corporate and private law firms have been quick to adopt outsourcing. Provides a competitive advantage. Outsourcing internal process requirements in the legal market is often frowned upon. Important to note that LPO is client-driven.

e-support 52

e-support Data Competitive Advantage System 52

Magellan Solutions

JANUARY 13, 2021

The legal industry now functions more as a consumer-based system. Since 2008, both corporate and private law firms have been quick to adopt outsourcing. Provides a competitive advantage. Outsourcing internal process requirements in the legal market is often frowned upon. Important to note that LPO is client-driven.

e-support 52

e-support Data Competitive Advantage System 52

Wootric CX Blog

FEBRUARY 14, 2019

A seasoned CX pro, David was with the Global Consumer Insights team at Clorox and Head of Global Research and Brand Strategy at Fitbit before joining the venerable family history and genomics company. Also, LinkedIn has recognized him as one of the world’s Top 150 Business Influencers. Maxie Schmidt. Steven Van Belleghem.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67