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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Trends 208
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A Data Geek’s Take on Holiday Shopping and the Election

Chadwick Martin Bailey

Here’s how I processed this claim: I know that combined Trump and Clinton received 129 million votes in 2016, with Clinton winning the popular vote at just south of 66 million. And that Obama set the record in 2008 with 69.5 80 million votes for Biden represents a ~22% lift over 2016 Clinton, and a ~15% over Obama’s record.

Data 59
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Improving the Experience at Israel’s Largest Supermarket, With Zvi Baida – CB65

Customer Bliss

Zvi Baida is the VP Customers & Service of Shufersal Ltd since 2016. Prior to joining Shufersal, Zvi was with the Israel Securities Authority (ISA) from 2008 through 2012, as a member of the Investigations and Intelligence department, focusing on financial and capital market enforcement activities. the language is the same.

Fashion 125
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Irrelevance & Ignorance? NPower, BHS & Moonpig add fuel to the CX Fire!

ijgolding

We the UK consumer can choose to take our business elsewhere. In 2008, Woolworths left a huge hole in high streets all over Britain – it had completely failed to remain relevant to the consumer and ceased to be a viable business. The 6th March 2016 was Mothering Sunday in the UK.

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Spa customer service treatment with a smile – even when things go wrong…

Helen Dewdney

What is important to me, as a consumer champion, is how companies deal with the mistakes and get them resolved. But you should know that this does not matter as if you have any issues up to 6 years after purchase consumer law is still on your side. I told them that to remove it mid-program is against consumer law.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Adam Toporek. Aimee Lucas.

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Customer Service Trends to Look for in 2017

Comm100

We hope your customer service department saw a lot of improvements in 2016. Despite developments in 2016, human interaction will still take precedent over AI. Get Onboard: Review your customer feedback from 2016 to see which touchpoints can be improved to create a more consistent customer service experience across the board.