Kerry Bodine

APRIL 30, 2019

Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. August 2007: Chris Messina invented the hashtag. This, in turn, created more kindling for the social network customer experience conflagration.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. August 2007: Chris Messina invented the hashtag. This, in turn, created more kindling for the social network customer experience conflagration.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

SurveySensum

DECEMBER 13, 2023

Moreover, this approach will improve overall user experience and strengthen your brand’s connection with its customers. Social Media: Social media provides a real-time platform to monitor the conversations of clients to identify their concerns and pain points. He’s been in digital marketing since 2007.

Feedback 52

Feedback Social Media Groups Customers 52

Kerry Bodine

APRIL 30, 2019

Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. August 2007: Chris Messina invented the hashtag. This, in turn, created more kindling for the social network customer experience conflagration.

Net Promoter Score 47

Net Promoter Score Customer Experience Social Media NPS 47

CSM Magazine

OCTOBER 26, 2020

With the introduction of SMS messaging in the late 90’s and social media networks in the mid 2000’s, we have more contact with friends, relatives, celebrities and businesses than ever before. Since 2007 there have been more SMS messages sent than phone calls made and yet the primary method of contact for business is still the phone?

Self Service 52

Self Service Multi-Channel Social Media Customer Journeys 52

GlowTouch

JUNE 24, 2021

And we can even implement performance and user experience testing. Ultimately, our quality control process uncovers errors before they reach the end user and ensures all requirements function properly. We conduct QA tests using emulators, real devices and large automated testing platforms, such as DeviceAnywhere and Appium.

Social Media 52

Social Media Roadmap User Experience Healthcare 52

CSM Magazine

DECEMBER 12, 2019

trillion spent in 2007. Bottom line, take a look at your IVR flow, and how it is driving calls into different queues to optimize the user experience. social media strategy, billing changes). There’s a reason for that: Retail sales hit a record of $6 trillion in 2018, according to the U.S. since last year.

Customer Experience 52

Customer Experience Tips Self Service Average Handle Time 52