2007 Consumers Net Promoter Score Survey 
Retently
MARCH 23, 2023
Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.
Retently
SEPTEMBER 17, 2018
Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. According to NPS Benchmarks , Apple’s NPS score in 2017 was a resounding 72 , which is significantly higher than the average NPS score of the consumer electronics industry.
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Qualtrics
JUNE 27, 2019
X-data comes from things like customer feedback, Net Promoter Score, product reviews, brand preference, and employee engagement. Surveys, polls, focus groups, quantitative research and qualitative studies are all part of being able to ask the right questions at scale to get insights. X-data is the human factor data.
SurveySensum
SEPTEMBER 8, 2023
In 2006, Bain & Company conducted thorough research on Dell’s detractors and promoters. They found that on average, a consumer is valued at $210 to Dell. However, a detractor ends up costing the company $57 , while a satisfied promoter generates $328 in value. Now coming back to the topic of NPS impact on revenue.
Grade.us
JUNE 2, 2020
GatherUp has the standard ORM and CX features — request and respond to reviews, monitor listings, send and receive surveys, manage customer feedback and support, etc. Net Promoter Scores, optional survey questions, first-party reviews, and third party reviews — all from the same customer. Net promoter scores.
SurveySensum
JULY 14, 2020
He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. Jonathan Levitt – Chief Marketing Officer at Voxco Survey Software. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
Comm100
NOVEMBER 13, 2022
In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. One survey found that 90% of consumers now rate an immediate response as either “important” or “very important” when they need a customer service question answered. . This meant a shift away from efficiency metrics towards agent wellbeing.
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