2007 Consumers Effort Score Net Promoter Score 
Retently
MARCH 23, 2023
Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.
ijgolding
MAY 20, 2015
The company was named ninth on Business Week’s top 25 companies customer service list in 2007. In August 2014, I would have given Enterprise a score of 9 or 10 out of 10 if I were to be asked the Net Promoter Score question. A promoter is an advocate of your business. Most of all, I TRUSTED them.
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Comm100
NOVEMBER 13, 2022
One survey found that 90% of consumers now rate an immediate response as either “important” or “very important” when they need a customer service question answered. . Overall, satisfaction among live chat interactions is exceptionally high, with an average live chat CSAT score of 4.3 in 2021. .
SurveySensum
SEPTEMBER 8, 2023
In 2006, Bain & Company conducted thorough research on Dell’s detractors and promoters. They found that on average, a consumer is valued at $210 to Dell. However, a detractor ends up costing the company $57 , while a satisfied promoter generates $328 in value. Yet most businesses struggle to move beyond measuring their NPS.
Customer Guru
JANUARY 3, 2018
Our Chairman and Founder, Dr. Kishore Kumar, a highly qualified and globally felicitated doctor and a specialist neonatologist, saw that maternal mortality outcomes, newborn health policies, and consumer satisfaction were very poor in India. The reason for giving this perspective is that, in 2007, these were the differentiators that worked.
Michel Falcon Experience
MARCH 17, 2023
When I was developing my career at 1-800-GOT-JUNK from the years 2007 to 2012, I was introduced to something called customer personality types. ” Whereas the passive requires a little bit more effort, a little more time, and I believe that that passive customer personality type actually knows that they may not be the easiest customer.
Grade.us
JUNE 2, 2020
Net Promoter Scores, optional survey questions, first-party reviews, and third party reviews — all from the same customer. Review request mode enables you to capture the Net Promoter Score and third party review from your customer. Net promoter scores. Multiple request modes. Trustpilot.
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