Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

Customer Service 44

Customer Service Customer Service Representative CRM Exercises 44

LiveChat

APRIL 3, 2017

Now pulling in more than $2 billion annually from customers like Netflix, Comcast, Dropbox, Shell and more, Amazon Web Services (AWS) started as nothing more than an internal experiment. After one Amazon customer had his PlayStation gaming console stolen from his front porch before getting home to bring it inside, he felt defeated.

e-support 51

e-support Retail Customer Service Representative Innovation 51

Service Untitled

JUNE 14, 2010

We also need to develop levels of trust for our customer service representatives. Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service?

Customer Service 41

Customer Service Customer Service Representative Culture Airlines 41

Service Untitled

SEPTEMBER 27, 2010

It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team.

Call Center 44

Call Center Exercises Customer Satisfaction Customer Service Representative 44

Service Untitled

OCTOBER 25, 2010

It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences. No longer do customers just call and speak to customer service representatives; customers speak to each other, comment on articles, research common opinions, and blog.

CRM 44

CRM Social Media Customer Relationship Management Customer relationships 44

Service Untitled

APRIL 30, 2009

This idea can apply to customer service as well. The more each of your customer service representatives knows about what is going on at your company and with your products, the better decisions they can make.

Exercises 40

Exercises Customer Service Representative Culture CRM 40

Service Untitled

MARCH 10, 2010

After all, CEO Tony Hsieh encourages his customer service representatives to make a Personal Emotional Connection. The fine line between creativity and communication makes the message memorable. The offbeat humor fits the quirky culture of Zappos.

Customer Service 41

Customer Service Entertainment Culture Exercises 41