Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

Customer Service 44

Customer Service Customer Service Representative CRM Exercises 44

Service Untitled

SEPTEMBER 27, 2010

Service Untitled The blog about customer service and the customer service experience. It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team.

Call Center 44

Call Center Exercises Customer Satisfaction Customer Service Representative 44

Service Untitled

JUNE 14, 2010

We also need to develop levels of trust for our customer service representatives. Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service?

Customer Service 41

Customer Service Customer Service Representative Culture Airlines 41

Service Untitled

OCTOBER 25, 2010

Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.

CRM 44

CRM Social Media Customer Relationship Management Customer relationships 44

Service Untitled

APRIL 30, 2009

This idea can apply to customer service as well. The more each of your customer service representatives knows about what is going on at your company and with your products, the better decisions they can make.

Exercises 40

Exercises Customer Service Representative Culture CRM 40

ProProfs Chat

FEBRUARY 13, 2020

Benefits of Improving Customer Loyalty. Customer Loyalty B2B Statistics. Social Media & Customer Loyalty. Hard to Attain Customer Loyalty. Customer Loyalty Through Customer Satisfaction. Customer Loyalty Program Improving Sales. Mobile Customer Loyalty. Customer Loyalty Brands.

Loyalty 109

Loyalty Loyalty Programs Social Media Retail 109

Service Untitled

AUGUST 24, 2010

Service Untitled The blog about customer service and the customer service experience. Ranting only raises your blood pressure, but biting your proverbial tongue, and adjusting your attitude, gratitude, and patience can make the difference in an otherwise very unsatisfactory customer experience.

Poor Customer Service 45

Poor Customer Service Hotels Travel Course 45