Omnicus
AUGUST 17, 2022
And no one is better suited to providing that service than a Customer Service Representative (CSR). In this article, we’ll explore what makes a good CSR and share some tips for hiring managers looking to post a job description for one. But what exactly does the role entail?
ProProfs Chat
MAY 21, 2020
What is a Customer Service Job? What Are the Basic Customer Service Job Responsibilities? What is the Customer Service Job Description? How to Write the Customer Service Representative Job Description? What Are the Different Customer Service Job Descriptions You Can Post?
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CSM Magazine
JULY 17, 2017
But what separates a good customer service representative from a highly successful one? You can always do something to help, even if that something is just passing the customer over to a more suitable team member to help them with their problem. He’s really onto something. Practice Patience. About the Author.
Magellan Solutions
JUNE 13, 2017
Looking to beef up your customer service? Hire agents with formidable customer service representatives skills. It’s the only way to ensure customer satisfaction and high service levels. Despite the high productivity of Controller types, however, most managers are hesitant to hire them.
InMoment XI
AUGUST 8, 2023
By implementing these techniques, you’ll not only provide outstanding customer experiences but also emphasize that their feedback is not just heard, but genuinely valued. #1. How many times have you called a customer service representative and thought, “I am your customer—you should already know all these details about me.”
Team Support
OCTOBER 4, 2022
So in the cases where a customer is asking for something you can't provide, whether that's faster response times or new features (or a trip to the Moon with Wallace and Gromit), your business needs to manage their expectations. In the end, the most damaging thing a business can do is tell a customer one thing and then do another.
Beyond Philosophy
MAY 13, 2023
Similarly, customer service representatives with high EQ are crucial for the emotional management of customers. The ability to understand and manage emotions is a crucial factor in ensuring customer satisfaction. To learn more about Beyond Philosophy’s Suite of Services Click here.
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