Comm100
MARCH 2, 2022
One of the things organizations can do when faced with customer feedback indicating expectations are not being satisfied is reevaluating their approach to customer experience management. While investing in a CX program that attempts to meet or exceed these expectations seems reasonable, this can be a Sisyphean effort.
Daniel Group
JULY 27, 2023
We started work with our first dealer in 2005 because management wanted to (1) know what customers thought about their service and (2) identify ways to improve it. Our survey feedback covers new and used product sales, product service, parts sales, and rentals. These comments are in addition to the numerical feedback customers provide.
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Daniel Group
JULY 27, 2023
We started work with our first dealer in 2005 because management wanted to (1) know what customers thought about their service and (2) identify ways to improve it. Our survey feedback covers new and used product sales, product service, parts sales, and rentals. These comments are in addition to the numerical feedback customers provide.
Lumoa
JANUARY 23, 2018
If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Most companies collect feedback in some specific format, such as Net Promoter Score.
ReviewTrackers
MARCH 29, 2017
In healthcare, online review sites and social media have quickly emerged as one of the most heavily used platforms giving voice to patient feedback. HCAHPS was designed to gather patient feedback about care so that healthcare consumers can compare and assess providers objectively. The history and development of HCAHPS.
Beyond Philosophy
JUNE 16, 2022
Unfortunately, this feeling of checking a box with customer feedback and then ignoring results is a significant part of the corporate culture. My second book was Revolutionize Your Customer Experience (Palgrave MacMillan, 2005), about customer-centricity. If I hadn’t known he was serious, I might have laughed.
ProProfs Chat
DECEMBER 23, 2019
In spite of such efforts, why do you see so many businesses struggling to get customer centricity on track? But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation. Rely on customer feedback. Ways to Build A Customer Centric Organization.
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