Magellan Solutions

NOVEMBER 7, 2023

They first delegated their technical support in India as early as 2004. Outsourcing to a call center not only helps them with software development and customer service but it assists them in becoming flexible in their operations, especially during product launches and updates where they experience a peak in inbound calls.

Call Center 52

Call Center Competitive Advantage Financial Software 52

Optimove

NOVEMBER 14, 2019

Campaign Monitor is the leading provider of professional-grade email marketing and automation software for growing businesses. Dynamic Messaging’s unique marketing platform has been delivering personalized Interactive Voice Messaging for effective customer conversion and retention since 2011.

Omni-Channel 40

Omni-Channel Multi-Channel Sports Ecommerce 40

Amity

SEPTEMBER 7, 2016

When I first joined the company, we had about a hundred or so employees and around a thousand customers. There were 4 Customer Success Managers at the time. How did you get started in Customer Success and what was your path into your current role? At the same time, there’s also the reactive stuff you manage.

Customer Success 0

Customer Success Groups Customers Metrics 0

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ChurnZero

AUGUST 17, 2021

To help answer this question we will turn to Google Trends data to visualize how often “Customer Success” has been searched across the internet. This search data dates back to 2004, which is before many of us had probably even heard of the term ourselves, nevertheless working in the field. customer success manager.

Trends 98

Trends Customer Success eBook Industry 98

Amity

MAY 15, 2017

We asked 10 Customer Success Leaders who’ve built and managed thriving Customer Success organizations “ How did you get started in Customer Success, and what led you to your current role? I got started in this industry back in 2004, shortly after I graduated from college.

Customer Success 71

Customer Success Sales Software Customers 71