Horizon CX

MARCH 1, 2021

The head of sales and marketing and the head of services aligned with all the reasons why Customer Satisfaction and Loyalty had to be the company’s number one operating pillar. Our stated business case that quarterly objectives were less likely to be achieved without taking care of customers drew nods but little change in perspective.

ROI 130

ROI Return on Investment Financial Customer Satisfaction 130

Team Support

SEPTEMBER 14, 2020

Although the fundamental Support model may not need to change, the objectives and outcomes from Support operations must increasingly focus on sustaining and retaining existing customer relationships. Scale: Increased customer engagement cannot be accomplished simply by hiring more staff.

B2B 81

B2B Customer Retention Training Resources 81

Team Support

SEPTEMBER 8, 2020

And while robust product features are important, it is the added benefits of B2B (business-to-business) customer support that can accelerate product use and drive optimal performance to help customers reach their full potential. In other words, effective B2B support forms the foundation for long-term successful customer engagements.

B2B 64

B2B Effort Score Customer Expectations Customer Satisfaction 64

Alida

APRIL 7, 2016

Even the venerable Pew Research has seen its response rate plummet from 36 percent in 1997 to only nine percent in 2004. According to Miller, the first step is to examine the aspects of human relationships and apply those to your approach to customer engagement. The antidote to the survey epidemic.

Software 169

Software Survey Company eBook 169

Magellan Solutions

NOVEMBER 7, 2023

Rapid Business Growth When your business quickly expands, expect to have an increase in customer engagement. With this, it’s essential to prioritize customer service as soon as possible. They first delegated their technical support in India as early as 2004.

Call Center 52

Call Center Competitive Advantage Financial Software 52

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. She has served clients as an independent consulting partner since 2004.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. She has served clients as an independent consulting partner since 2004.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130