InteractionMetrics
JUNE 10, 2021
Nuanced analysis wins. Fed up with disappointing customer service and inane customer feedback surveys, Martha Brooke founded Interaction Metrics in 2004. Interaction Metrics research methods and workshops are the most scientific, yet cost-effective in the Customer Experience industry. No more useless data!
Magellan Solutions
AUGUST 31, 2022
In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Due to its inability to pay its debts, EDS had paid off more than $500 million in lost assets by 2004. EDS reported a $153 million loss at the end of the third quarter of 2004. CASE STUDY. Morgan Chase & Co. Following the takeover of Bank One Corp.
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Retently
JUNE 24, 2018
Net Promoter Score is more than a metric that shows the likelihood of recommendation; it is a great way to interact with your customers, understand the issues they face and provide a solution. When looking into customer feedback the text analysis will also come in handy. Customer feedback loop. Workflows and custom scenarios.
ijgolding
NOVEMBER 17, 2016
KS: My foray into the CX discipline came about in 2004 quite by chance when, after years of serving in customer-facing roles, I received an offer I couldn’t refuse—to manage the Voice of the Customer program of a US-based B2B organization.
Bob Hayes
MARCH 28, 2015
According to Wikipedia , statistics is the study of the collection, analysis, interpretation, presentation, and organization of data. The Hottest Skill on LinkedIn in 2014: Statistical Analysis and Data Mining. LinkedIn found that statistical analysis and data mining was the hottest skill in 2014 (see Figure 1).
Storyminers
JULY 6, 2020
His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. She has served clients as an independent consulting partner since 2004. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.
Storyminers
JULY 6, 2020
His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. She has served clients as an independent consulting partner since 2004. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.
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