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Interaction Metrics Launches a Brand Overhaul

InteractionMetrics

Nuanced analysis wins. Fed up with disappointing customer service and inane customer feedback surveys, Martha Brooke founded Interaction Metrics in 2004. No more useless data! Biased questions are out. Representative samples are in. Objectivity is the standard.

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Remembering the extraordinary life of Dr. Henk F. Moed (1951-2021)

Clarivate

These include Handbook of Quantitative Science and Technology Research (2004), Citation Analysis in Research Evaluation (2005), Applied Evaluative Informetrics (2017), Handbook of Science and Technology Indicators (edited with W. His books became the cornerstone of bibliometrics education. Glänzel, U. Schmoch and M.

Handbook 105
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When Do You Need to Outsource a Call Center

Magellan Solutions

They first delegated their technical support in India as early as 2004. The most common outsourced expert assistance is in legal services , accounting and finance, health care, market research and data analysis, human resources, etc. This setup works well for Microsoft, a leading vendor of computer systems and cloud services.

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Proving the ROI of the Chief Customer Officer Role, With Enrique Gomez Alonso – CB71

Customer Bliss

Before joining Zurich he worked from 2004 to 2015 at Vodafone Spain in several roles such as Head of Customer experience, Head of Strategic Planning or Head of Competitive and Business Intelligence. Look for those who have experience, even limited, with data analysis and management.

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10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Due to its inability to pay its debts, EDS had paid off more than $500 million in lost assets by 2004. EDS reported a $153 million loss at the end of the third quarter of 2004. CASE STUDY. Morgan Chase & Co. Following the takeover of Bank One Corp.

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Why is (micro-) Segmentation the Most Critical Ingredient in Retaining Your Customers?

Optimove

More from Optimove on segmentation: RFM Segmentation Paul Stuart Revolutionizes Its Customer Marketing with Optimove Customer Segmentation via Cluster Analysis. Spoiler alert: Yup, there is. A Personal Value Proposition. From a Wince to Delight.

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Yelp Fact Sheet: Stats Your Business Needs to Know

ReviewTrackers

Founded in 2004, it has also become one of the top digital platforms for businesses looking to improve their online reputation, enhance their search engine visibility, engage with potential and existing customers, and drive more people to their business locations. Facts and Figures About Yelp.