Customer Bliss
APRIL 11, 2017
Brian Andrews is a pioneer in the implementation of NPS – the Net Promoter System™. Brian worked at Intuit from 2002 to 2013, ultimately serving as VP of Customer Experience and Business Excellence. He’s currently the Senior CX Principal at Medallia, after being VP, Customer Experience and NPS at Sprint.
Beyond Philosophy
FEBRUARY 8, 2020
Today’s businesses must face the challenges of new product and service launches in a commoditized market, fueled at least in part to massive growth in online commerce. Since 2002, Beyond Philosophy has focused on growth driven by an improved Customer Experience. However, gaining growth is not impossible, in fact, far from it.
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Kerry Bodine
APRIL 30, 2019
Fred Reichheld published The Ultimate Question: Driving Good Profits and True Growth on March 2, 2006, and the book’s cover included the words: “Introducing NPS—How leading firms transform ordinary customers into promoters.” Since then, Net Promoter Score has become nearly ubiquitous in marketing and CX circles — and with good reason.
Kerry Bodine
APRIL 30, 2019
Fred Reichheld published The Ultimate Question: Driving Good Profits and True Growth on March 2, 2006, and the book’s cover included the words: “Introducing NPS—How leading firms transform ordinary customers into promoters.” Since then, Net Promoter Score has become nearly ubiquitous in marketing and CX circles — and with good reason.
Beyond Philosophy
DECEMBER 6, 2019
When I started Beyond Philosophy back in 2002, I could ascertain whether a company was customer-focused or not right away. Measurements should be accurate customer measures, like Customer Satisfaction scores or Net Promoter Scores® (NPS) [1] , a measure of how likely that customer is to recommend you to others.
Gainsight
SEPTEMBER 28, 2022
You see, simplicity itself is quite possibly THE underlying principle and North Star that guides every SaaS founder’s visionary approach to starting a company in the first place—even more so than our old favorite term circa 2002-2020: “disruption.” ” And it’s easy to see why. Growth is hard.
Kerry Bodine
APRIL 30, 2019
Fred Reichheld published The Ultimate Question: Driving Good Profits and True Growth on March 2, 2006, and the book’s cover included the words: “Introducing NPS—How leading firms transform ordinary customers into promoters.” Since then, Net Promoter Score has become nearly ubiquitous in marketing and CX circles — and with good reason.
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