Beyond Philosophy

DECEMBER 20, 2019

I have been in the Customer Experience industry since before there was such a thing. When I founded Beyond Philosophy back in 2002, no one was talking about Customer Experience. Then, things changed, and over the next decade, it changed from no one talking about Customer Experience to everyone talking about it.

Return on Investment 127

Return on Investment Customer Retention Loyalty Consulting 127

Beyond Philosophy

DECEMBER 31, 2019

With that in mind, I have some predictions for the trends in Customer Experience for 2020 and beyond. . I also shared the research I undertook in the last quarter of 2019 to position my global Customer Experience consultancy in the marketplace. . Customer Experience has matured. I discussed these predictions on a recent podcast.

Customer Experience 152

Customer Experience Effort Score Consulting Customer Experience Professionals 152

ijgolding

AUGUST 7, 2014

According to the British Beer & Pub Association (BBPA), the UK boasted 60,100 pubs in 2002. What they/we expect from a pub is on the whole different in 2014 to 2002. This Customer Experience Review is the first I have conducted on a pub – the Doric Arch in Euston. Passion for customers. How will it fare?

Customer Experience 201

Customer Experience Customers Training Customer Retention 201

Comm100

MARCH 8, 2017

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. We have compiled the following list of customer service experts so that you don’t have to. We have compiled the following list of customer service experts so that you don’t have to.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

GlowTouch

DECEMBER 4, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 7 Questions to Ask Your Customer Support Vendor. Not to mention, choosing the right customer service vendor can give your company a competitive advantage and allow you to focus on the core of your business and product.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

NOVEMBER 6, 2020

Customer service demands always increase during the holiday buying season, and the way this year has played out presents an even bigger challenge. Demand for customer care skyrocketed during the first two quarters of the year when eCommerce is relatively tame. It’s About the Experience. Humanize the brand.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

Beyond Philosophy

MARCH 16, 2015

Customer Experience continued to be a dominant business issue throughout the world in 2014. They are all working to improve their Customer Experience. I can say with confidence the Customer Experience concept is now a worldwide phenomenon. Of course I know what the Customer Experience is about!”. Are you sure?

CEM 60

CEM CRM Conference Employee Engagement 60