Customer Guru

FEBRUARY 13, 2018

We encourage our readers to ask questions on similar challenges that they might have faced in their organizations while implementing customer experience measures. I started my career with Convergys in 2002 as a Customer Service Representative. We, as an organization, take customer satisfaction very seriously.

Customer Experience Management 93

Customer Experience Management Customer Experience Management Customer Centricity 93

BirdEye

OCTOBER 31, 2023

Choosing the best reputation management company for your business can boost your online reputation, amplify positive feedback, and effectively handle any negative remarks. Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses.

Company 111

Company Management Social Media How To 111

BirdEye

MAY 4, 2022

As one of the most popular review sites in the industry, they boast a 34 million-per-month consumer exposure with about 7 million consumer reviews from 2002 to 2022. No matter where they leave their reviews, customers want to know that you care about them and their feedback. Respond to the reviews you get.

Automotive 105

Automotive Industry Advertising Connections 105

SurveySparrow

MARCH 6, 2024

Market research professionals Marketing and advertising teams Product managers Academic researchers Small businesses and entrepreneurs Individuals seeking feedback and insights G2 Rating: 4.4/5 Cons Advanced features : Some users think that the tool lacks advanced customization options. Who Uses Pollfish? 5 Capterra Rating: 4.5/5

Comparison 52

Comparison Analysis Survey Analytics 52

BirdEye

JANUARY 11, 2023

It’s important to reply promptly to comments and reviews on social media as it shows customers you are attentive and engaged with their feedback. This was followed by Friendster in 2002, Myspace in 2003, and then the launch of Facebook in 2004. When should you reply to comments and reviews? Watch our free demo today.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . customer feedback data), involving customers, and defining customer outcomes. . What is the difference between B2B and B2C?

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

Customer Guru

MARCH 7, 2018

I started my career with Convergys in 2002 as a Customer Service Representative. Irrespective of the industry, all of my roles have revolved around customer service and customer experience. Could you please describe the closed-loop feedback management process followed by Ferns N Petals currently?

Customer Expectations 61

Customer Expectations Training Customer Experience Management 61