Customer Guru

FEBRUARY 13, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Customer Experience Management 93

Customer Experience Management Customer Experience Management Customer Centricity 93

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . customer feedback data), involving customers, and defining customer outcomes. . What is the difference between B2B and B2C?

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

Customer Guru

MARCH 7, 2018

I started my career with Convergys in 2002 as a Customer Service Representative. Irrespective of the industry, all of my roles have revolved around customer service and customer experience. Could you please describe the closed-loop feedback management process followed by Ferns N Petals currently?

Customer Expectations 61

Customer Expectations Training Customer Experience Management 61