InMoment XI

MAY 3, 2022

And for insurance CX programs, customer data is a key source of information that can help insurance companies cultivate a growing trust with their consumers. So how do you collect the most valuable feedback from your customers? Check out this video about understanding customer expectations from InMoment Client, Aegon!

Insurance 493

Insurance Tips Data Return on Investment 493

Pointillist

JULY 5, 2019

How to improve your return on investment in Medallia, Qualtrics, Clarabridge and Concentrix By Steve Offsey Most organizations that have implemented a voice of customer program are happily collecting and analyzing multiple forms of customer feedback. How Mature is Your Voice of Customer Program?

Voice of Customer 45

Voice of Customer Net Promoter Score NPS ROI 45

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. Basically, it gives you real-time insight into your customers’ experiences. How do you demonstrate the return on investment (ROI) for your CX program? .

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

Second to None

MAY 8, 2018

Email marketing remains one of the most effective ways to establish customer relationships and boost ecommerce sales. Although every campaign is different, email marketing campaigns deliver an average return on investment of 4400% for every dollar spent. No other marketing tactic comes close to matching this ROI.

Ecommerce 59

Ecommerce Customer Journeys Brands Marketing 59

Seaton CX

MAY 16, 2024

Typically, we use in-depth interviews (IDIs) of customers, conducted one-on-one, either in person or via video conference, lasting about 45 minutes. Work with the core team to develop business cases that show a forecasted return-on-investment (ROI). Choose an appropriate research method.

Customer Journeys 52

Customer Journeys ROI B2B Financial 52

Second to None

MARCH 14, 2018

However, proving the return on investment of experiential isn’t as cut and dried as tracking the click-through rates of your online ads. How does your interactive experience encourage better customer relationships, and how do those relationships extend beyond the event? Promote videos and fan-made content from the event.

Strategy 54

Strategy ROI Social Media Return on Investment 54

SurveySparrow

FEBRUARY 22, 2023

In short, it is a customer feedback tool that utilizes surveys to collect in-depth customer insights. UserBrain allows survey creators the ability to record videos and capture a survey-taker’s screen while he/she is taking a survey to get hands-on details about the overall experience.

ROI 52

ROI Analysis Feedback Study 52