ShepHyken

OCTOBER 13, 2017

Consider your brand values and brainstorm every possible customer action that you could reward, and show customers you care. Unique rewards and special experiences. Did you catch Intelligence Report 2017? The report indicated that loyalty program members aren’t always interested in discounts. What’s next?

Customer Centricity 73

Customer Centricity Loyalty Loyalty Programs Rewards Programs 73

Joe Rawlinson

JULY 24, 2019

Customer Reward Programs. Customer incentive programs or loyalty bonuses in the form of gift vouchers, free products, bonus items, etc. So much so that, Forbes reported intentional and strategic user experience to be able to boost conversion rates by as much as 400%. Conclusion.

Loyalty 107

Loyalty Sales First Call Resolution Rewards Programs 107

Kitewheel

MARCH 25, 2019

Forrester’s report on Customer Journey Orchestration provides a great starting point to understand this quick-evolving field. For example, many retailers send a welcome email after you sign up for their rewards program. Measure ROI across interactions. To do this, a database project might work, a few years down the road.

ROI 76

ROI Hotels Customer Journeys Retail 76

Currency Alliance

DECEMBER 13, 2018

Reward programs still have an important part to play in this effort; but they are only part of the picture. YouGov data from the UK shows that even the youth demographic – supposedly disloyal – thinks that points programs “are a good way for brands to reward customers and 59% think all brands should offer one.”.

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

SurveySparrow

JANUARY 15, 2021

If you want to get better ROI, work engagement, and high employee retention, it’s crucial to provide constructive feedback. Also, the feedback software will give you rich insights and review reports. Finally, don’t forget to share the review reports with the employees. Don’t Google this fact.

How To 52

How To Net Promoter Score Effort Score Feedback 52

SurveySparrow

MARCH 29, 2023

Develop original reports and research that will show you as an industry leader. The objective should be to maximize your ROI from the customer. Use a loyalty program software like 99minds to formulate a reward program that makes them stay with you. Category filters, store pages, landing pages, etc.,

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52

SurveySparrow

JANUARY 14, 2020

Retaining your customers can bring in a huge ROI for your business. 5 Set up a loyalty reward program. Don’t you think that your most loyal customers should be rewarded? In fact, a report by BRP consulting says that 68% of customers say that they would shop at a brand which has a loyalty program.

Customer Retention 52

Customer Retention Gamification Feedback Loyalty Programs 52

Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. Compounded in Europe by the slashing of interchange fees, banks have been left with reduced margins from which to carve out rewards value[v].

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Currency Alliance

FEBRUARY 26, 2019

The most important priorities are: Align with corporate goals: update loyalty program design to support current business objectives. Customer data: maximize ROI. You can see this in the Gartner CMO survey: Loyalty marketing has traditionally suffered from the difficulty in measuring ROI (especially in the short-term).

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

OCTOBER 29, 2019

Such ‘loyalty’ programs today are actually just rewards programs: ‘you do this and I will do that.’ This is normally in the form of static rules which apply a flat 1%+/- reward across the board. Steps to a smarter reward pricing strategy. Higher points value for customers; bigger profits for brands.

Loyalty 40

Loyalty Loyalty Programs How To Hotels 40

Currency Alliance

NOVEMBER 14, 2019

At the Loyalty Surgery this year, IBM’s Greg Land said that their modern martech trial at Malaysia Airlines performed extremely well, delivering a 43% improvement in ROI. A DSW manager, speaking on the software upgrade, reported…. Brands reward more touchpoints to grow emotional loyalty.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Currency Alliance

FEBRUARY 10, 2020

Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app. All that said, the program isn’t perfect. lift in recorded sales.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52