ROI of Customer Experience can be measured: Build your case for ROX
delighted
DECEMBER 10, 2019
ROX is the new customer experience ROI. Although investing heavily in customer experience can be quantified with traditional return on investment (ROI) measurements, measuring the true impact of CX resource allocation requires a new paradigm: return on experience (ROX). But what exactly is the return? This couldn’t be more inaccurate.
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