podcasts how-cx-leaders-united-organizations-under-shared-values 
Customer Bliss
OCTOBER 24, 2019
Other organizations have moved into this realm by creating a hybrid Chief Marketing Officer/Chief Customer (Experience) Officer. Now, if you’re a C-Suite leader who reports to a CCO, it’s critical that you know how to speak their language. In order to drive your CX work, you and your CCO have to be on the same page.
Customer Bliss
MARCH 28, 2019
One of the things I like most when talking to people about their career journeys is understanding how the skills they’ve learned along the way help them succeed in their current leadership role. Allison shares that she was able to really start implementing CX when she created a Customer Engineering Team (CET).
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Customer Bliss
MAY 3, 2018
As the company’s first CCO, Patricia shares a detailed account of how she demonstrated the value of a customer-first strategy to a skeptical C-Suite. Transition from Support to Value. How can the frontline be enabled to do a better job for customers? Package Feedback and Unite the C-Suite.
Customer Bliss
OCTOBER 18, 2019
In today’s episode, I chat with Curt Balara , Chief Customer Officer at Bel Brands about his role as a leader for a B2B2C company. Bel Brands is the world’s third-largest branded cheese company, and the leader in sing-serving cheese portions. Curt Balara, CCO @belbrandsUSA #customerexperience #CX Click To Tweet.
SurveySensum
JULY 14, 2020
While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best! Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.
Kustomer
FEBRUARY 17, 2022
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen meets with author Daniel Rodriguez to learn about customer neglect and why it’s such a big issue in the modern CX era. Adding value to CX efforts is easily done when leaders speak the language of executives: money.
Kustomer
JANUARY 14, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Ed Porter , Chief Revenue Officer at Blue Chip CRO , to discuss the changing customer environment. Learn how Ed has adapted to new consumer needs by listening to the podcast below.
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