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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

UJET

While other cloud contact center platforms were (and still are) busy fighting over whose CRM integration worked the best and who owns the data , the team here at UJET took a different approach. And UJET enables your CRM and contact center to collaborate in much the same way. Data Accuracy. Privacy by Design.

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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

UJET

While other cloud contact center platforms were (and still are) busy fighting over whose CRM integration worked the best and who owns the data , the team here at UJET took a different approach. And UJET enables your CRM and contact center to collaborate in much the same way. Data Accuracy. Privacy by Design.

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Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

The UJET Virtual Agents. At UJET, we believe your customers should be able to speak naturally when interacting with AI. To deliver the highest level of customer satisfaction, we designed our UJET Virtual Agents with robust AI, ML, and NLP capabilities. Say hello to the UJET Virtual Agents : Virtual Agents are fully customizable.

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Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

The UJET Virtual Agents. At UJET, we believe your customers should be able to speak naturally when interacting with AI. To deliver the highest level of customer satisfaction, we designed our UJET Virtual Agents with robust AI, ML, and NLP capabilities. Say hello to the UJET Virtual Agents : Virtual Agents are fully customizable.

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UJET receives Privacy Shield Certification

UJET

UJET leverages enterprise-grade compliance and security standards to secure its customers’ data. As part of our continuing effort to comply with GDPR and other data privacy and protection regulations, UJET has finalized its certification to both the EU-US Privacy Shield and the Swiss-US Privacy Shield. . These include: .

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UJET Releases Research with Insights on the New Tools Shaping Customer Support

CSM Magazine

UJET Inc. , Click here to Download a copy of the UJET report: Optimizing Channels for Customer Support. UJET’s data shows: 72% of respondents thought that texting in real-time with an agent would improve their support experience. Improving customer experience through new features and applications.

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Kustomer & UJET Partner to Deliver Modern and Scalable Customer Service

Kustomer

Our strategic partnership with UJET does just that. In fact, according to UJET’s 2020 State of Customer Experience Report , 60% of contact center professionals said they lack confidence that their contact center data is being used effectively, and only 7% said that their technology stack is well integrated.