One Millimeter Mindset

OCTOBER 8, 2018

Or, do we send subscriptions to blogs and magazines, or for services, they never signed up for? Let’s say we feel cozy and comfortable in our post-sale support roles, implementing what is sold. Now, they are left in the hands of everyone else in the organization who they did not meet, during the initial sale. Or, are we?

Engagement 74

Engagement Customer Experience Sales Customers 74

CSM Magazine

MARCH 10, 2020

Technology is not the hardest thing to change within a company—it is the human beings who need to shift behavior in navigating new prospects, tools and customers. Service and technology are very much two different things. An application can have the best possible technology, usability, and functionality in place and running smoothly.

CRM 52

CRM Culture Company eBook 52

CSM Magazine

JUNE 4, 2020

Organisations should first consider how they select and deploy the latest technology such as Robotic Process Automation (RPA) and Artificial Intelligence (AI). To find out more, click here to download the 4T4 and Puzzel white paper entitled “Contact Centre Outsourcing – Top 8 Challenges” or visit www.4t4consult.co.uk.

Omni-Channel 52

Omni-Channel Consulting B2C Customer Relationship Management 52

CSM Magazine

NOVEMBER 28, 2017

However, with unexpected changes in call volumes and high levels of absenteeism, the engine room of many organisations’ sales and customer service operations, are notoriously difficult to manage. Technology is a powerful enabler and offers the solution to the complexity and time-consuming nature of real-time management.

Training 40

Training Report Resources Leadership 40

LiveChat

NOVEMBER 16, 2018

Forbes Magazine reports that businesses are losing $75 billion per year due to poor customer service. Content may be of many different types – blog posts, videos, white papers, case studies, and more. On the other hand, poor customer service can cost companies dear. is definitely the blog post. What do your blog posts do?

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

Uniphore

JANUARY 4, 2022

White Papers. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. Conversational AI Platform. U-Self Serve.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

SurveySparrow

MAY 22, 2020

While there is nothing wrong with aggressiveness to get newer clients, not providing the best after-sales service for your existing customers can come to bite you. Push them deeper into the funnel, reduce the degree of sales objections, and paint a picture of what it would be to be your client. 5 Create white papers and guides.

Strategy 52

Strategy Social Media eBook Conference 52