Magazine Online Experience Sales Technology 
CSM Magazine
JUNE 14, 2023
Enhancing Customer Service Through Technology Digital Communication Channels It’s important for your outdoor equipment store to stay connected with customers through various channels. Share helpful tips, product updates, and sales promotions to keep them informed and interested.
CSM Magazine
JULY 28, 2023
Selling and Beyond: The Importance of After-Sales Service Good businesses don’t just stop once the sale is made. That’s where after-sales service steps in. After-sales service not only strengthens your trust in the business but also elevates your overall experience from good to great! The result?
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Eptica
FEBRUARY 26, 2016
With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience? consumers spent $1.5
CSM Magazine
JUNE 17, 2020
Vee24 , the leader in intelligent, conversational, multi-experience solutions, today announced the launch of its latest release, raising the bar for live online customer engagement. Across marketing, sales, and customer service, the platform has targeted solutions to help create differentiated strategies for businesses,” said Iyer.
CSM Magazine
NOVEMBER 22, 2023
In the swirling storm that is modern retail, with the high street being buffeted by economic, technological, and social changes, there emerges a beacon of opportunity for retailers: curating brilliant and memorable digital customer experiences. In 2018, online sales accounted for $6.22 billion – a rise of 23.6%
CSM Magazine
JULY 4, 2017
Businesses that use address verification technology will have no problem doing this—the technology auto-populates forms and provides address options that narrow down with each keystroke. Therefore, including personalized messages and offers at this point is a good way to increase sales and customer satisfaction.
CSM Magazine
DECEMBER 2, 2015
Despite record UK sales of £1.1 It found that American shoppers were marginally less happy with service levels than their British counterparts, highlighting widespread dissatisfaction with the customer experience on both sides of the Atlantic. 37% of Britons are unhappy with the experience in store, with 27%.
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