CSM Magazine

JUNE 14, 2023

Share helpful tips, product updates, and sales promotions to keep them informed and interested. By integrating your CRM with your various digital communication channels and help desk, you can keep a complete record of customer interactions, ensuring that your team has access to all the information they need to assist customers effectively.

Customer Service 52

Customer Service Social Media CRM Retail 52

CSM Magazine

JULY 28, 2023

It’s all about respecting and acknowledging each customer’s individuality to create meaningful interactions that’ll help in brand loyalty building. Selling and Beyond: The Importance of After-Sales Service Good businesses don’t just stop once the sale is made. That’s where after-sales service steps in.

Customer Experience 52

Customer Experience Loyalty Sales Interaction 52

Eptica

FEBRUARY 26, 2016

With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience? consumers spent $1.5

Retail 48

Retail Customer Experience Apparel Ecommerce 48

CSM Magazine

JUNE 17, 2020

Vee24 , the leader in intelligent, conversational, multi-experience solutions, today announced the launch of its latest release, raising the bar for live online customer engagement. Across marketing, sales, and customer service, the platform has targeted solutions to help create differentiated strategies for businesses,” said Iyer.

Omni-Channel 52

Omni-Channel Engagement Automotive Multi-Channel 52

CSM Magazine

MAY 24, 2021

You don’t pay annual hosting and domain registration fees for what amounts to an online business card. It has to offer more interaction than that. Having a clear layout and a one-step checkout process makes it easier for users to navigate and ultimately convert into sales. The static business website is a relic of the past.

Social Media 52

Social Media e-support ROI Brands 52

CSM Magazine

NOVEMBER 22, 2023

Well, a glance at some hard numbers illustrates the dramatic transformation of the retail landscape… According to a survey by Adobe Analytics, online sales during Black Friday continue to rise. In 2018, online sales accounted for $6.22 Fast forward to last year, and sales hit a record $9.12

Online Experience 52

Online Experience Retail e-support Groups 52

Oracle

MAY 2, 2019

Specifically, the interactions that a company has with its customers and what can be learned from not just the results of those encounters, but also the processes associated with them. One of the first steps is to analyze points of contact where the loss of a sale occurred.

Data 67

Data Company Sales Effort Score 67