CSM Magazine

JUNE 14, 2023

Ensure your staff is approachable and well-informed to provide helpful assistance whenever needed. Consider featuring user-experience stations where customers can try out products, such as tents, sleeping pads, or backpacks. Online Shopping Experience Start out by having a user-friendly and informational website.

Customer Service 52

Customer Service Social Media CRM Retail 52

CSM Magazine

JUNE 17, 2020

Vee24 , the leader in intelligent, conversational, multi-experience solutions, today announced the launch of its latest release, raising the bar for live online customer engagement. Across marketing, sales, and customer service, the platform has targeted solutions to help create differentiated strategies for businesses,” said Iyer.

Omni-Channel 52

Omni-Channel Engagement Automotive Multi-Channel 52

Eptica

FEBRUARY 26, 2016

With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience?

Retail 48

Retail Customer Experience Apparel Ecommerce 48

CSM Magazine

NOVEMBER 22, 2023

Well, a glance at some hard numbers illustrates the dramatic transformation of the retail landscape… According to a survey by Adobe Analytics, online sales during Black Friday continue to rise. In 2018, online sales accounted for $6.22 Fast forward to last year, and sales hit a record $9.12

Online Experience 52

Online Experience Retail e-support Groups 52

CSM Magazine

DECEMBER 2, 2015

Despite record UK sales of £1.1 21% of consumers complained that it was impossible or extremely difficult to find information on retailers’ websites, a threefold increase from 2014’s 7%. Other key findings from the research were: 29% of UK consumers are extremely satisfied with the online experience, with 33% unsatisfied.

Customer Experience 40

Customer Experience Retail Mobile Customer Service Online Experience 40

CSM Magazine

JULY 4, 2017

Since online shopping requires customers to provide their personal information and credit card details, retailers need to ensure customers trust them. An online site—particularly the checkout page—is an important tool for building credibility. Shoppers want to feel like their personal and payment information are secure.

Retail 40

Retail e-support Customer Satisfaction Study 40

Oracle

MAY 2, 2019

While some types of customer data might seem obvious, such as the gathering of names and email addresses alongside basic demographic information like ages, genders, and geographical locations, there’s an entire universe of data that remains uniquely available to businesses yet is not always leveraged.

Data 67

Data Company Sales Effort Score 67