MiaRec

JUNE 2, 2022

We’re two and a half years year and half into CCPA (the California Consumer Privacy Act), an extensive regulation that kicked off in January of 2020, and it has had an effect on the way contact centers communicate with customers.

Contact Center 72

Contact Center Consumers Communication Call Recording 72

SurveyGizmo

AUGUST 25, 2020

Because of our commitment to data privacy and security, this did not impact a single SurveyGizmo customer. We have maintained a data center in the EU (specifically in Germany), and made our application GDPR-compliant. This data center is where all data from EU citizens is held safely and securely.

Policies 81

Policies Exercises Meeting Data 81

VDS

JUNE 6, 2023

In today’s digital age, contact centers play a vital role in delivering exceptional customer experiences. As businesses strive to meet evolving customer expectations, adopting a cloud contact center solution has become a strategic imperative.

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

VDS

JUNE 6, 2023

In today’s digital age, contact centers play a vital role in delivering exceptional customer experiences. As businesses strive to meet evolving customer expectations, adopting a cloud contact center solution has become a strategic imperative.

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

NobelBiz

OCTOBER 9, 2023

In the dynamic and ever-evolving world of call center management, owners and operations managers face a myriad of challenges that demand their attention and expertise. Today we’ll delve deep into the pain points that frequently plague call center executives.

Call Center 52

Call Center Contact Center Management Contact Center Software 52

SurveyGizmo

SEPTEMBER 17, 2020

Because of our commitment to data privacy and security, this did not impact a single Alchemer customer. We have maintained a data center in the EU (specifically in Germany), and made our application GDPR-compliant. This data center is where all data from EU citizens is held safely and securely.

Policies 52

Policies Exercises Meeting Data 52

Talkdesk

MAY 18, 2020

What did 2019 teach us about security in the Contact Center? New regulations such as GDPR (General Data Protection Regulation)— which was established in Europe but has broad international impact — have positioned privacy as a priority in every business’s short-list of concerns, compounded by non-compliance penalties.

Contact Center 83

Contact Center Policies e-support Conference 83