Confirmit
APRIL 18, 2019
Often, companies enable their employees to do no more than keep their heads down and focus on closing the loop on low Net Promoter Scores. Approaches that use continuous improvement tools such as Agile, LEAN, and Six Sigma provide structure and governance. These companies suffer from the “Ostrich Effect.”
Confirmit
SEPTEMBER 20, 2018
Often, companies enable their employees to do no more than keep their heads down and focus on closing the loop on low Net Promoter Scores. Approaches that use continuous improvement tools such as Agile, LEAN, and Six Sigma provide structure and governance. These companies suffer from the “Ostrich Effect.”
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Forrester
MAY 29, 2015
But compared with hard return on investment (ROI) numbers in business cases for other initiatives, CX projects won't get needed funding if their estimated returns are limited to benefits like improved satisfaction or higher Net Promoter Score (NPS). Read more.
Experience Investigators by 360Connext
FEBRUARY 9, 2021
Two thoughts come to mind: Customer experience can be tied to three areas of specific, tangible returns on investment. That leads to a whole other set of investment opportunities: Cross-functional leadership assignments, coordination and communication to act on next steps. So… Is customer experience worth it?
CustomerSuccessBox
JUNE 13, 2022
Many businesses have made substantial investments in analytics, but are just now learning that they must also engage in data governance and data management, or they risk making decisions based on inaccurate data, which leads to poor outcomes. To maximize your return on investment, you must determine where to invest in your company.
Bizagi
JULY 8, 2020
These contributed to the bank being able to improve its net promoter score by an impressive 15%, demonstrating the power of a borrower-centric approach. Old Mutual saw customer point of contact resolution improved by 30% thanks to the holistic overview they gained of their customers.
NobelBiz
FEBRUARY 14, 2023
Without measuring the efficiency of a CRM strategy, it isn’t easy to know whether the system is delivering a positive return on investment and if it is providing the desired outcomes. This helps ensure that the strategy delivers the desired outcomes and provides a positive return on investment.
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