NobelBiz

APRIL 18, 2023

Christian Montes, Executive Vice President Client Operations @ NobelBiz Automated Call Distribution (ACD): An ACD or Automatic Call Distribution System is essential to an overall contact center software solution as it connects incoming calls to specific agents skilled in specific skill sets. Everything you need to know.

Contact Center 52

Contact Center Call Center Management Gamification 52

Retently

APRIL 5, 2024

Self-service options, including self-checkout systems and digital information kiosks, empower customers with autonomy and skill, improving the shopping experience and the retailer’s operational efficiency. Workshops, product launches, and live demonstrations can draw customers into the store and create buzz around it. The result?

Retail 78

Retail Engagement Strategy Customer Experience 78

CSM Magazine

AUGUST 4, 2023

This dynamic support system caters to potential customers with questions about products or services, enhancing customer satisfaction. Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

SurveySensum

JULY 19, 2023

After listening to the Voice of the Customer, Apple realized that its customers might benefit from additional workshops and tutorial sessions. Their “ Today at Apple ” sessions provide hands-on workshops and tutorials on topics like photography, coding, music production, and more. No Holdup in the Payment Process Please!

Retail 40

Retail Examples Customer Experience Social Media 40

NobelBiz

JUNE 5, 2023

This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods. Call centers need reliable CRM systems, automated dialing software, and data analytics tools to drive successful lead generation programs.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. I can attest to the effectiveness of gamification in boosting agent productivity.

Contact Center 84

Contact Center Gamification Training Chatbots 84