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How To Keep Your Customer Workshops On Track

Kerry Bodine

A face-to-face workshop with your employees and your customers can be an organization-changing experience. Leaders who are new to the customer workshop approach are usually apprehensive about three things: “No one will want to come!” Whether we like it or not, customers come to workshops with their own agendas.

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Systems, controls and client outcomes: a recipe for credibility and respect

ChurnZero

Join me on March 23, in Austin, Texas, at ChurnZero ’s RYG Workshop where I’ll be presenting a session titled, “Drive powerful client outcomes through Customer Success systems and controls.” Systems and controls… yawn, yawn. No one TikToks about systems and controls. Does that sound exciting or what? Easy stuff, not.

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Systems, controls and client outcomes: a recipe for credibility and respect

ChurnZero

Join me on March 23, in Austin, Texas, at ChurnZero ’s RYG Workshop where I’ll be presenting a session titled, “Drive powerful client outcomes through Customer Success systems and controls.” Systems and controls… yawn, yawn. No one TikToks about systems and controls. Does that sound exciting or what? Easy stuff, not.

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5 Key Learnings from Customer Experience Experts at The XI Forum Europe 2023

InMoment XI

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! Create systems of action within your organisation that are not only repeatable but also intelligent.

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Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience?

Beyond Philosophy

As we develop AI into our systems, we will need to determine what AI will replace, what it will augment, and what it will add. I had a system that was going to be the best thing that ever happened to my organization 20 years ago. To learn more, click here. To that end, Tom Martin , CEO at Glance , has submitted one about AI.

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10 Ideas for Employee Well-being in Your Contact Center

CSM Magazine

Consider offering services like counseling sessions or in-house workshops focusing on stress management and mental health awareness. Establish a Peer Support System Facilitate the creation of support groups or buddy systems. Provide Access to Mental Health Resources Access to mental health resources is crucial.

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Case Study: Using Journey Mapping Workshops to Drive Change in City Government Customer Experience

Heart of the Customer

Kelly recently ran a journey mapping workshop that serves as a great case study for how customer experience tools can be used for internal clients as well as external. Some organizations use customer research, while others use workshops to help employees try on their customer’s shoes. But one particular activity of hers caught my ear.