CSM Magazine

AUGUST 4, 2023

Offer Live Chat Support Live chat support offers businesses, regardless of their size, an effective means of delivering personalized service in real-time without tying up employees on the phone all day. This dynamic support system caters to potential customers with questions about products or services, enhancing customer satisfaction.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

NobelBiz

APRIL 18, 2023

Where possible, adopting a “digital-first” approach can enhance the customer experience and increase efficiency by reducing call volumes. The system analyzes inbound calls, creates a detailed template, and assigns specific calls or tasks to assigned agents. Everything you need to know.

Contact Center 52

Contact Center Call Center Management Gamification 52

SurveySensum

JULY 19, 2023

For example, Apple is known for hosting in-store events that offer customers unique and educational experiences. After listening to the Voice of the Customer, Apple realized that its customers might benefit from additional workshops and tutorial sessions. Surprise and Delight! No Holdup in the Payment Process Please!

Retail 40

Retail Examples Customer Experience Social Media 40

Playvox

MARCH 27, 2023

Whether you’re looking to implement new technologies, fine-tune your staffing strategy, or empower your agents to provide exceptional customer service, you’re in the right spot. This could include a combination of classroom training, on-the-job training, learning courses , and workshops.

Contact Center 84

Contact Center Gamification Training Chatbots 84