Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. Some of this occurred through collaboration and technological optimisation – also anticipated. Technological Innovation. Gamification, for instance. Not anymore. Personalisation.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

CSM Magazine

JUNE 27, 2019

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. The new technology utilizes real time AI and Gamification to improve CX agent efficiency and engagement. AI is expected to have even stronger growth.

Gamification 40

Gamification Marketing Call Center Contact Center 40

CSM Magazine

DECEMBER 5, 2017

Technology related to voice recognition will be most impactful in 2018. Technologies such emotion-engines, which help analyze input to determine customers’ emotions could help personalize interactions and may prompt a seamless transfer to a customer service professional as a next step. Gamification. Voice Recognition.

Self Service 80

Self Service Customer Service Gamification CRM 80

CSM Magazine

JUNE 10, 2021

On top of this, those common issues like low budgets, IT issues and the need for new technology will fade away. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. The contact centre’s negative image will disappear. Okay, we might be getting a little ahead of ourselves.

Gamification 105

Gamification How To Call Recording Analytics 105

CSM Magazine

DECEMBER 12, 2019

Gamification in the Decision-Making Process. Experts agree that leaders can align each action’s immediate return with the value of its long-term consequences through gamification. Based on the design and laws of computer video games, gamification is an advanced tool.

Training 52

Training Tools Gamification Strategy 52

CSM Magazine

JANUARY 25, 2023

Despite the cost-of-living crisis, research from Statista predicted that retail sales during the holidays were expected to reach more than £82 billion in the UK, the busiest shopping period of the year when customer queries typically increase dramatically. Here are our top tips: 1.

Self Service 52

Self Service Gamification Analytics Tips 52

LoyaltyPlus

AUGUST 4, 2017

Bridging the gap between Marketing and Sales, CRMPlus creates a sophisticated understanding of customer behaviour and needs by leveraging all your customer touch points. By harnessing this technology to tailor your CRM programme, customer churn is reduced and the lifetime value of your most profitable customers is extended.

Customer relationships 40

Customer relationships Engagement CRM Social Media 40