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Gamification – “Businesses aren’t playing around with tech” says LoyaltyPlus

LoyaltyPlus

It sounds far-fetched, but the growing trend among businesses that aim to benefit fully from next-generation technology, is to exploit the application of game mechanics and to drive up loyalty by applying popular techniques upon which gaming is based. The main objective is to improve user engagement and productivity.”.

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Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….

Beyond Philosophy

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends.

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5 Best Customer Retention Software to Try in 2024

SurveySparrow

These features enable you to collect and manage customer feedback. You will get real-time reporting, identifying patterns and trends, advanced filter options, and more. Customer Relationship Management (CRM) CRM is yet another crucial customer retention management software to consider. They are as follows.

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Retail Customer Experience: Strategies for Keeping Shoppers Engaged and Loyal

Retently

Moreover, employees who once manned registers can now be redeployed to other key in-store activities, such as restocking shelves and managing inventory, ensuring the store operates like a well-oiled machine. Additionally, the importance of loyalty programs cannot be overstated, playing a key role in boosting annual revenue by 12-18%.

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Referral marketing software for the win: Our top 20 picks

BirdEye

They take care of the busy work – sending invites, tracking new recruits, managing rewards – so you and your customers can focus on what matters. Birdeye’s automated referral program makes it simple to encourage and reward word-of-mouth marketing, while integrations with CRM systems ensure a seamless customer journey.

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5 Top Customer Service Articles of the Week 12-5-2022

ShepHyken

The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. So, our first article comes from the hospitality industry with five “guest loyaltytrends that should be considered by every business. An updated loyalty program can help keep you connected to customers.

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Best Practices for Conducting an In-App NPS Survey

Retently

Analyzing in-app NPS survey data enables companies to identify customer satisfaction trends, benchmark against the industry, and turn feedback into action, impacting product improvements and customer retention strategies. Let’s dive into how incentives, gamification, and clear communication can boost engagement and response rates.

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