Gamification Industry Multi-Channel Omni-Channel 
CSM Magazine
JANUARY 9, 2023
The multi-billion dollar contact center industry is facing a pivotal moment in this age of digital transformation. With Salesforce Contact Center and Playvox, organizations are enabled to get the right people on the right channels at the right time to deliver new levels of service efficiency and effectiveness.”.
NobelBiz
AUGUST 28, 2023
Embrace modern solutions that streamline operations and ensure smooth communication across channels. Cloud-Based Solutions : CCaaS solutions such as NobelBiz OMNI+ offer scalability, flexibility, and remote access, enabling agents to work from anywhere and ensuring uninterrupted communication. Embrace an omnichannel approach.
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Playvox
MARCH 21, 2024
Regular training programs can keep agents up-to-date with industry trends and improve their problem-solving capabilities. One fun way to provide recognition is via a gamification solution. Along with training, it is important to provide timely coaching to your agents.
TechSee
DECEMBER 16, 2021
In the last few years, the customer service industry has been upended by a combination of new pandemic-driven ways of working, the growing trend of digital transformation, and the continuously rising bar for positive customer service experiences. Customers want to help themselves through mobile, web, phone, text messages, and more.
CSM Magazine
FEBRUARY 17, 2021
When linked to critical cloud-based solutions such as ACD, CRM, HR Management and ERP systems, WEM helps to effortlessly track performance, facilitate employee gamification and support faster decision-making. In this webinar, we are joined by DMG industry analyst Donna Fluss, HR Tech expert Meghan M.
BirdEye
NOVEMBER 20, 2023
Benefits of doing referral marketing A whopping 83% of individuals trust referrals or recommendations from friends and family more than any other marketing channel. When it comes to B2B companies, the conversion rate for referrals stands at 11%, surpassing the average across all industries.
SurveySensum
SEPTEMBER 15, 2023
Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? This is how these tools are essential for providing better B2B services and staying competitive in the industry. Feedback Channels: Consider how and where you want to collect feedback. You’re not alone.
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