InMoment XI
AUGUST 3, 2023
While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. Moreover, unstructured data analytics offers a holistic view of the customer journey , capturing the entire spectrum of interactions across various touchpoints.
InMoment XI
SEPTEMBER 29, 2022
Every day, your customers produce data across a vast amount of touchpoints, whether that’s on your banking app, in your call center, or across any of your other channels. For more information about how retail banks can leverage customer data effectively, checkout this white paper on how to stand out in your industry!
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Integrate.ai
DECEMBER 16, 2019
In our responsible AI white paper , we list the five key principles of responsible AI: Aligned: Models should be aligned to the populations they intend to benefit. Relevant: An AI system must have updated data that accurately represents the population it is dealing with—and it must incorporate feedback loops.
Natalie Petouhof
AUGUST 15, 2022
It’s the first step to integrating feedback and insight into customer and employee experiences. There is a sort of corporate amnesia where who you were at the start of the journey, and where you’ve been, is completely forgotten,” noted Charlie Godfrey, Senior Director at Genesys in “The business case for empathy” white paper.
ShepHyken
JULY 15, 2016
For instance, say your organization relies on customer surveys and other conventional forms of customer feedback but has considered exploring other sources of customer feedback such as recorded calls in the contact center that can be analyzed to identify trends or sources of customer frustration that can be acted on.
delighted
AUGUST 23, 2019
It is the process and tools you use to improve the touchpoints and interactions customers have with your company and the resulting perceptions from those interactions. Just start getting some feedback in the easiest, lightest way you can. You can expand your customer experience program to every touchpoint and interaction later.
inmoment
SEPTEMBER 6, 2018
Create reporting that includes all customer touchpoint data. This simply is not an effective process; in order to get a complete picture of their customers touchpoints, organizations need to de-silo their data. . Many of our clients import data into the InMoment system and pair it up with voice of customer feedback.
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